Returns, Exchanges & Warranty Policy
At Eternia Vitta, we are committed to the authenticity and quality of every one of our pieces. We encourage you to read our policies carefully and to reach out with any questions before completing your purchase.
Authenticity and Quality of Our Jewelry
Eternia Vitta guarantees that the gold you purchase corresponds to the karat indicated at the time of purchase — 10K, 14K, or 18K — according to the specific description of each piece.
Our Italian gold pieces are chosen for their quality, beauty, and durability. Because they are solid gold — never simply plated or gold-filled — they carry the natural characteristics of this precious metal.
That said, all fine jewelry must be treated with proper care. Impacts, pulling, snagging, excessive pressure, accidents, or improper handling can cause breakage, deformation, or other damage that is not considered a manufacturing defect.
Before You Purchase
We recommend that you carefully review every detail of the piece you wish to purchase, including karat, length, ring size, measurements, design, and any other characteristics.
Our team is available to provide additional information, photographs, and measurements, or to answer any questions before you complete your purchase.
By completing payment, the customer confirms that they have reviewed and accepted the characteristics of the selected piece.
Exchanges
Exchange requests must be submitted within 24 hours of receiving your order, through Eternia Vitta's communication channels — by direct message on social media or by email at eterniavitta@gmail.com — since any defect can be identified immediately upon receipt. In such cases, Eternia Vitta will be responsible for exchanging the piece.
To be eligible for an exchange, the piece must be:
- Unused and in the same condition in which it was received.
- Free of damage, alterations, modifications, or signs of wear.
- Accompanied by its original tags, accessories, and packaging.
Every piece must be received and inspected by Eternia Vitta before an exchange is approved. Once approved, the customer may select another available piece or receive store credit, as applicable. Shipping costs related to exchanges are the responsibility of the customer, except when the reason is an error attributable to Eternia Vitta.
Refunds
Eternia Vitta does not issue refunds or money-back returns. All sales are final. When an exchange request is approved, it will be fulfilled through an exchange of merchandise or store credit. The purchase amount will not be returned to the original payment method.
Incorrect Items or Possible Manufacturing Defects
If you receive a piece different from the one you purchased, or you believe there may be a manufacturing defect, please contact Eternia Vitta within 7 days of receiving your order. The piece will be evaluated to determine whether a repair, replacement, or other applicable solution is warranted.
Adjustments, Modifications, and Repairs
Requests for adjustments, modifications, or repairs after purchase may be subject to an additional cost, which will be communicated to the customer before any work is carried out.
Damage caused by impacts, pulling, snagging, accidents, pressure, improper use, normal wear, or modifications/repairs performed by third parties is not considered a manufacturing defect, and any repair will be subject to evaluation and cost.
Condition of Items Returned for Exchange
Eternia Vitta reserves the right to decline any exchange request when, after inspecting the piece, it is determined that the piece shows signs of wear, damage, alterations, missing components, or is not in the same condition in which it was delivered.
Acceptance of Our Policies
By completing a purchase with Eternia Vitta, the customer acknowledges having had the opportunity to review the characteristics of the jewelry and declares that they understand and accept these policies.
Eternia Vitta — Jewels that transcend. Value that endures.